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Training Design
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It is easier to learn if the lesson is delivered in your language.
There are a variety of training types including classroom, hands-on, self-study, seminar, and computer based. Regardless of training type, using training materials that are tailored to your employees' knowledge, skills, and needs, increases business process effectiveness and efficiency.
Keith Burtoft designs training materials that are tailored to their targeted audience.
For example:
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Designing Computer Based Training to Improve Training Quality and Consistency |
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Generic CBT Pages |
Background |
The client was required to have employee training that complied with corporate and regulatory standards. Employees were receiving self-study training. However, employee behavior was often inconsistent with training.
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Diagnosis |
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Detail and format of existing training was inconsistent from subject to subject.
Existing training was not up to date.
Existing training had been modeled on training from another site: It was inconsistent with practices at the client's site. |
Action |
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Shifted training type from traditional self-study to Computer Based Training (CBT): CBT templates provided a platform to maintain consistent detail and format from subject to subject.
Created new training content based on up-to-date procedures, work instructions, and presentations that described practices at the client's site.
Shifting to CBT also enabled quick, easy revision of training when work practices were changed so training could be kept current and employees could receive up-to-date instruction. |
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Designing Basic Six Sigma Training for Staff Services Employees
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Crosby "Turtle" Process Diagram: Softball vs. Fastball |
Background |
The client wanted to provide manufacturing and non-manufacturing employees with classroom style basic Six Sigma training so they could learn to improve the work processes that they used in their jobs.
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Diagnosis |
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The client's existing Six Sigma training was very manufacturing oriented: it was hard to relate the material to work in a service environment.
Regardless of targeted audience, the existing training was very dry and failed to promote class participation.
The existing training was focused on calculation: there was little emphasis on the process improvement tools. |
Action |
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Collaborated with the training development team to tailor the training for broader audiences.
Created humorous, but realistic, case studies of Six Sigma analysis and process improvement tools applied in a non-manufacturing setting.
Balanced the focus of the training materials between understanding the math and applying the process improvement tools. |
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